FAQ
Read through our frequently asked questions.
REFERRAL PROGRAM
You can find your personal referral link in your member profile through our website or app. The link can be shared in order to receive €5 for both the referral and referred member.
Please note: the referral program only applies to new members of the club that register through your link. All the conditions can be found in your member profile.
Yes! The referral reward will be added to your account and can be used to make any purchase, from additional rides to any available products we sell at the club.
THE RIDES
We’ve got you covered!
Just bring your workout gear and a water bottle. Everything else is included in your session: lockers, towels, cycling shoes (additional fee), toiletries and more. Plus, we offer Marie Stella Maris filtered water bottles.
The Cycling Club doesn't have many rules, but here's our top 3:
1. Check your ego at the door. It does not matter whether it is your first time or whether you are a seasoned athlete. What matters is that you give it your all and that you leave with a better feeling than when you came in.
2. Leave our phone in your locker during class. Trust us, everyone will appreciate it.
3. Keep conversations with your neighbours to a minimum but feel free to sing along and vibe to our playlist!
Without a doubt! One of the best things about The Cycling Club is how our classes are designed to suit all fitness levels. Our rides are tailored to individual abilities and we encourage beginners to go at their own pace, enjoy the process and build confidence with every session.
If you’re pregnant, we highly recommend consulting with your doctor before attending The Cycling Club classes. You can also talk to your instructor who will provide guidance based on their expertise. However, we always suggest adhering to professional medical advice.
MEMBERSHIPS AND CREDITS
In order to sign up for a class at The Cycling Club, you should book your spot online before every ride. Here’s how:
1. Connect through our very own mobile app and create your account in a couple of clicks.
2. Buy your credits. To start, we suggest our introduction package (3 classes for €30,-).
3. Check out our schedule and book your classes online. For classes, you are required to choose a spot.
There are multiple ways to buy your credits at The Cycling Club. Here’s how:
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Online through our mobile app or on our website.
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In-studio at the reception (pin-only).
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Our introduction package is specifically made for new users. It gives you the opportunity to try 3 rides of your choice at our studio for just €10,- per session (total cost of €30,-). Plus, no joining or admin fees attached!
Yes, it's important for us to know who’s joining our classes by having your contact details. Creating an account is required to attend, register, and book classes. Rest assured, we respect your privacy.
Yes, but feel free to buy a single class, or if you’re attending regularly, our memberships come with a discount and include shoe rental.
You can find out more about our different offers here.
To opt out of automatic renewal and switch to a new membership, members are kindly asked to email The Cycling Club to cancel their current subscription first and then proceed with purchasing a new one.
Having a card attached to your account is mandatory for memberships. This card is used to process your monthly payment and cover any no-show or late cancellation fees if necessary.
If payment is not received, The Cycling Club reserves the right to take appropriate actions as outlined in our terms and conditions.
No, memberships cannot be shared. However, credits can be shared by booking for a guest. We check you in personally every ride.
Once a subscription is purchased or renewed, it becomes binding and must be upheld. The only valid reasons for contract cancellation, with proof provided, are injuries or relocations.
The minimum age to attend our classes is 18. 16 if you are accompanied by a parent or guardian.
ATTENDING CLASSES
If a spot opens up up to 2 hours before the class, you'll be automatically added and notified via email. Please note that remaining on the waitlist shows your interest in the class, and if you're added automatically, your credit will not be refunded.
Additionally, if you're on the waitlist within the 8 hours leading up to the class, you’re required to attend if a spot becomes available. If you're no longer interested in a class, we recommend removing yourself from the waitlist to avoid being added automatically and losing your credit if you can’t attend.
If a spot becomes available less than 2 hours before the class, you'll receive an email and have 15 minutes to confirm whether you still want to attend.
To avoid a 'late cancellation' penalty, cancellations must be made at least 12 hours before the class starts. Any cancellation made after this time will be considered a 'late cancellation.'
For both credits and memberships, late cancellations or no-shows will result in the loss of their credit.
Please note, cancellations must be made through the website or App; phone or email cancellations will not be accepted.
Classes are available for booking 2 weeks in advance.
As a first-timer, it’s crucial that you arrive and check in at the reception at least 15 minutes before your class starts. This allows us to greet you, answer any questions, and, most importantly, give you time for the first-timer briefing.
For everyone else, please make sure to arrive at least 5 minutes before class. If you haven't checked in by the scheduled start time, we reserve the right to give your spot to someone on the waitlist. Late arrivals will be refused entry to ensure the best experience for all participants.
We understand that unexpected situations may cause delays. However, once the class has started, we are unable to admit latecomers. That said, we're happy to help you explore other options, such as finding an alternative class for you to attend.
Yes, credits do expire. The expiration date is provided for each type of package. However, we’ll make sure you’re aware as the expiration date approaches so you don't miss out on your workouts!
THE CLUB
We are located in the city of Hilversum, Noord-Holland. Our address is Havenstraat 20A, 1211KM.
We strongly encourage all athletes to walk, bike, or use public transport to get here.
In front of our studio, there is plenty of bike storage. Please make sure to park your bike only in the designated areas.
For those coming from further away or driving by car, there are plenty of street parking options, as well as an indoor parking garage, the parking garage “Gooische Brink.”
Absolutely! We provide keyless lockers that are free to use. They work with a code combination for your convenience.
Yes, our studio has state of the art rain showers. Towels are available if needed and our changing rooms are stocked with hair dryers, deodorant, body lotion, and more. We’ve got everything you need.
Our studio is equipped with everything you need to feel fully refreshed after each session. The Cycling Club Café is open during class times, offering a wide range of specialty coffee and tea.
We hold onto lost items at the reception for up to two weeks. After that, anything unclaimed is donated to charity. Think you’ve lost something? Simply email us at info@thecyclingclub.nl or check with our reception at your next visit.
You can email us at info@thecyclingclub.nl. Alternatively, feel free to visit our studio during opening hours.
No. The Cycling Club is an entirely new boutique fitness studio in Hilversum, 't Gooi. We are not affiliated with Rocycle and offer a different Indoor Rhythm Cycling workout.